Table 4 Workstation 4 – Support services/crisis support

What do professionals consider makes a crisis?

Who makes decisions around services and service consistency?

How are service user mentors and peer supporters involved with support services?

How can service users teach professionals?

Are there good models of partnership working between service users and groups of professionals?

How are pre-crisis situations recognised?

Is it possible for education to be prescribed as treatment?

What are the attitudes of home-treatment workers?

Do service users decide where and why they are treated in certain ways. Do they also have a say in the length of their treatment?

Who decides what is a crisis? How does funding affect that decision?

How do service users know what services are available? Is centralised information available i.e. a one stop shop?

Does location affect what support is available?

How is the quality of support measured?

Why are there ‘reactive’ crisis teams but not ‘preventative’ crisis teams?

What strategies are available to prevent crisis situations arising?

What options are available during a crisis and what works?

What support is out there and what are the criteria necessary to obtain support?

Why are ‘non mental health’ professionals not educated in mental health issues?

Do support services make you ill?

What support do carers receive?