| Identified by patients | Identified by clinicians |
---|---|---|
Skills | Skills in using virtual platforms Communication and updates Used different participative techniques | Pulled the information together and brought together views |
Attributes | Confidence as a leader Coordinator of people, physical resources Problem-solving approaches | Sensitivity |
Approaches | Allowed time for reflections Valued opinions equally/placed premium value on experiences Offered a range of ways for giving opinions Took through process where everyone was allowed to be heard, experience captured and commented on before moving on Created a sense of equality, inclusiveness and appreciation for each other's contribution; vital for enabling to work as a team Nourished positive feelings | Made participants feel their perceptions were valued and suggestions taken seriously Provided time allowances to include late contributions |