Trust | |
- Ensuring everyone feels safe and supported | |
- Relying on others to care for you | |
- Treating people with dignity and respect | |
- Believing | |
- Loving | |
- Cultivating openness and honesty | |
- People knowing they can share whatever they need to share | |
- Improved when both people have had the same experiences | |
- Assuming the best intentions when people appear to be acting difficult or challenging | |
- Interpersonal communication and listening | |
- Two-way relationships – symbiotic, reciprocal | |
- Between family, community, and country; regardless of race or ethnicity | |
- Accountability and confidentiality | |
How to Practice Trust | |
- Allow time to build trust | |
- Strengths-based approach (framing challenges positively, focus on resilience) | |
- Use principles such as OCAP™ (Ownership, Access, Control, and Possession) | |
- Maintain open communication and follow-up with participants and partners | |
Self-Awareness | |
- Educating yourself | |
- Acknowledging privilege and biases | |
- Understanding the impact of discrimination based on ethnicity, gender, class, ability, sexuality, age, size, and/or Indigeneity on individuals’ health and well-being | |
- Understanding one’s self | |
- Being aware of individual physical presence and navigation of surroundings | |
- Being aware of one’s own values and internal state | |
- Recognizing we are all works in progress, on journeys of health or recovers, understanding where you are on that, and identifying triggers | |
- Being aware of power & knowledge imbalances | |
- Assessing own liabilities & assets | |
How to Practice Self-Awareness | |
- Willingness to do work on trauma-informed practice and safety | |
- Ensuring support is available (e.g. family) | |
Understanding & Acceptance | |
- Listening and valuing all perspectives, in order to gain appreciation for others’ feelings | |
- Compassion | |
- Appreciating resilience: supporting individuals’, families’, communities’, and ethnicities’ ability to overcome challenges of all kinds | |
- Acknowledging cultural differences | |
- Appreciating the courage and strength of vulnerability (resilience) | |
- Genuinely valuing others’ experiences | |
- Compassionate understanding without judgement | |
- Not to be confused with sympathy or pity | |
- Empowerment, not enabling | |
- Acceptance, NOT tolerance | |
How to Practice Understanding & Acceptance | |
- Balance with critical evaluation (to avoid being pulled into negativity) | |
- Cognitive behavioural therapy | |
- Sharing stories and hearing other’s stories | |
- Foster recovery-oriented, strengths-based approaches, which emphasize hope, social inclusion, and community and personal empowerment | |
Relationship-Building | |
- Acknowledging power imbalances | |
- Recognizing opportunities to embrace resistance | |
- Understanding the situation | |
- Understanding construction of social expectations/structure | |
- Understanding different cultural practices | |
- Creating a warm & welcoming environment | |
- Helping patient & public partners understand the research process, “which mountains can be moved and which ones can’t” | |
- Maintaining two-way communication and connection | |
- Accountability | |
- OCAP (Ownership, Control, Access & Possession)™ principles | |
How to Practice Relationship-Building | |
- Allow time to develop relationships | |
- Spend time together | |
- Being open and willing to self-disclose | |
Knowledge Sharing, Education & Communication | |
- Educating patient and public partners by outlining the process of research; ensuring follow-up and impact; and potential policy and political influence | |
- Using different modes of communication for different literacy levels, audiences | |
- Engaging early in the process (integrated knowledge translation) | |
How to Practice Knowledge Sharing, Education & Communication | |
- Outline the research process | |
- Discuss expectations | |
- Validation (member-checking) of data |