- Research article
- Open Access
Co-creation of practical “how-to guides” for patient engagement in key phases of medicines development—from theory to implementation
Research Involvement and Engagement volume 7, Article number: 57 (2021)
The effective impact of patient engagement (PE) across the medicines development continuum is widely acknowledged across diverse health stakeholder groups, including health authorities; however, the practical applications of how to implement meaningful and consistent PE are not always addressed. Guidance for the practical implementation of PE requires granularity, and the need for such guidance has been identified as a priority. We describe the co-production and summarize the content of how-to guides that focus on PE in the early stages of medicines development.
Multi-stakeholder working groups (WGs) were established by Patient Focused Medicines Development (PFMD) for how-to guide development. How-to guides were co-produced with patients for PE activities identified as priorities through public consultation and by WGs. Guides were developed by applying PE quality guidance and associated quality criteria in an iterative process. How-to guides underwent internal review and validation by experts (ie, those with relevant experience in the particular PE activity or focus area) in specific focus groups and external review and validation through appropriate events and public consultation.
Overall, 103 individual contributors from 38 organizations (representing eight stakeholder groups, including patients/patient organizations) and from 14 countries were organized into WGs and workstreams. Each WG comprised 15–30 contributors with PE experience relevant to the specific how-to guide. How-to guides were developed for PE in the early discovery and preclinical phases; PE in the development of a clinical outcomes assessment strategy; and PE in clinical trial protocol design. The how-to guides have a standardized format and structure to promote user familiarity. They provide detailed guidance and examples that are relevant to the individual PE activity and aim to facilitate the practical implementation of PE.
The how-to guides form a comprehensive series of actionable and stepwise resources that build from and integrate the PE quality criteria across the medicines continuum. They will be made freely available through PFMD’s Patient Engagement Management Suite (pemsuite.org) and shared widely to a variety of audiences in different settings, ensuring access to diverse patient populations. Implementation of these guides should advance the field of PE in bringing new medicines to the market and ultimately will benefit patients.
Plain English summary
Medicines are developed to help patients improve their health and lives. Many organizations and individuals want to ensure that medicines are developed to meet real patient needs and to address what is most important to patients. Finding out what patients need and what patients want requires good patient engagement, but knowing how to do patient engagement is not always clear. This is because medicines development is complicated, and a lot of different steps, people, and organizations are involved. Patient Focused Medicines Development (PFMD) was established in 2015 to connect individuals and organizations that are committed to making medicines not just for patients but with patients. To do this, PFMD brought together patients and other groups of people with relevant experience and good ideas on how to achieve patient engagement in the real-world setting. Together, PFMD has developed “how-to guides” for patient engagement that cover the main activities along the medicines development process. The guides are free to use and provide practical advice and examples that anyone can use in their patient engagement activities. The how-to guides will also help patients to understand medicines development and how best they can participate in this process to address their needs.
The essential role of patient engagement (PE) across the medicines development continuum is widely acknowledged across diverse health stakeholder groups. Regulatory, access, and health technology assessment (HTA) stakeholders recognize the need and importance of partnering with patients – as the ultimate end-users of products and solutions – during their decision-making processes. Collaborations between such agencies have been established to increase the integration of the patients’ perspective into their regular activities. Effective, collaborative, and early integration of the patient voice in medicines development by the pharmaceutical industry is becoming the expected norm and, in some instances, a requirement [1, 2].
An increasing number of efforts to deliver meaningful PE have been documented [3,4,5,6,7,8,9,10,11]. Importantly, a range of tangible benefits have been reported for development programs that incorporate PE, including improved recruitment and retention, as well as faster study completion . There are also published guidance, frameworks, and tools for PE [13,14,15,16,17,18], some of which focus on specific phases of the medicines lifecycle, such as clinical trials and research [5, 19,20,21,22,23,24,25,26] or a particular disease or condition [25, 27,28,29]. Regulators and HTA/payers have also provided guidance and frameworks on how to best engage patients in medicine development and regulatory decision making [30,31,32]. A common theme for this shift toward more consistent PE is the importance of multi-stakeholder co-creation to ensure that solutions and outputs are relevant, meaningful, and valuable for all patients. However, there remains an unmet need for detailed guidance to support PE in core activities across the entire medicines development pathway.
Patient Focused Medicines Development (PFMD) was established in October 2015 as an open, independent, global coalition of diverse health stakeholder representatives, including patients, with the common goal of integrating the patient voice in the design and development of research and medicines [33, 34]. A core focus of PFMD activity is to synergize disparate, but complementary, efforts to co-create a comprehensive framework for impactful and consistent PE that comprises guidance, tools, and resources and that spans the medicines development continuum and beyond (e.g., medical devices industry, care). PFMD has established a rational and stepwise approach to collaborative co-production of this framework , as previously described in detail .
While the need for PE is accepted, the practical applications of how to do it are not always addressed, and definitions, meaning, and processes for PE vary. PE quality guidance was co-created to provide practical advice and criteria to facilitate the implementation of meaningful PE . The PE quality guidance provides an important and widely applicable foundation for PE. However, guidance for implementation of PE for a specific activity requires additional detail. This is only achievable through a good understanding of the environment in which the PE is to happen and the associated best practices that allow challenges to be anticipated and addressed. The need for this tailored and specific guidance is evidenced by the increase in documentation of individual PE projects that provide the level of detail needed to guide others wanting to replicate or conduct similar PE activities [36,37,38,39].
Despite this encouraging increase, there remains a largely unmet need for practical “how-to” guidance on specific PE activities that are relevant across health stakeholder groups (including patients, industry, HTA, and others). Such guidance was identified as a priority in a global, multi-stakeholder consultation . In particular, there is a lack of guidance and resources for PE in the early stages of medicines development. Since many health stakeholders believe that PE should begin as early as possible at the start of the medicines development process [16, 33, 34, 41, 42], PFMD WGs have co-produced how-to guides for incorporating PE in the early phases of medicines development. In this paper, we describe the co-production of these guides, building on past experience with the development of PE quality guidance  and summarizing the content in each guide. These cover early discovery and preclinical phases, clinical outcome assessment (COA) measurement strategy, and clinical trial protocol design. The how-to guides form an integral part of the Patient Engagement Management (PEM) Suite, an aggregation of existing knowledge, experts and expertise, actionable tools, and good practices for PE in medicines development.
Identification and prioritization of PE activities for guidance co-creation
As part of the process for development of the PE quality guidance , a landscape analysis was undertaken to identify PE activities across the phases of medicines development. In addition, a public consultation was conducted for validation and prioritization of identified PE activities to guide the focus of future PE implementation efforts. The methodology and results of the public consultation and prioritization have been previously reported . Briefly, an online consultation was conducted between June and August of 2018. Overall, 133 respondents completed the 22-question survey to prioritize 94 unique PE activities. PE activities that were identified as priorities through this public consultation were reviewed and further prioritized by WGs based on their expertise, relevant experience, and insights in PE, as well as their insights in medicines development phases and processes. How-to guides were co-created for prioritized PE activities.
Establishment of the network of co-creation contributors
PFMD called for interested individuals to join the international co-creation multi-stakeholder WGs by communicating about the WGs in the PFMD membership and network from June through October 2018 via snowball technique. WG contributors were required to have PE experience and expertise in one or more phases of medicines development. An open webinar was held in December 2018 to provide additional information, and final WGs were formed in January 2019. Work on the how-to guides was initiated in February 2019. Different WGs developed each how-to guide, and contributors were invited to join a group based on how their specific experience related to the focus of the respective how-to guide. Details of WG contributors in the core team (defined as those who were actively involved in most aspects of each activity from conceptualization and design to co-development and delivery) are listed in the Supplementary Material, Table S1. WG contributors include core team members of the WG and reviewers (defined as those who reviewed and provided feedback on draft guidance/outputs and/or participated in review rounds).
How-to guide co-creation
Multi-stakeholder WGs co-produced their how-to guide according to the PE quality guidance . The process is summarized in Fig. 1. Briefly, WGs developed the preliminary content and structure of the how-to guide during workshops, which was presented to a wide audience at the PE Open Forum in 2019 and 2020 (held in Brussels, Belgium, on September 18–19, 2019, and as a series of virtual meetings from June to November in 2020). The forums were organized by PARADIGM (Patients Active in Research and Dialogues for an Improved Generation of Medicines), PFMD, and EUPATI (European Patients’ Academy on Therapeutic Innovation). PE Forum delegates in 2019 participated in 10 interactive workshops, three of which were focused on co-creating and providing feedback on the how-to guides (Fig. 1; co-creation round). The draft guides were then reviewed by all the WGs as well as the PFMD network and all feedback received was aggregated and reviewed by the relevant WG for that guide. All feedback was considered and discussed in collaborative meetings. Individual WG members volunteered to address any feedback in their area of ‘expertise’ or experience, especially where additional work was needed to address the feedback. All feedback that was agreed by WGs to be relevant was incorporated into the next version of the guide (Fig. 1; internal review round). A final review was conducted through public consultation (via online survey and supported with social media outreach and a communication campaign to encourage participation) to capture wider feedback outside of the WGs and PFMD networks (Fig. 1; external review round).
How-to guide review and validation
The how-to guides underwent three rounds of review and validation by WGs and the PFMD network, by expert reviews in specific focus groups, by participants in appropriate external events (e.g., specialized conferences), and through public consultation. How-to guides were refined following each review.
Identification of PE activities and prioritization through public consultation
The prioritization of PE activities through public consultation  and the core team review led to the identification of activities at specific phases of medicines development as well as crosscutting topics relevant across all phases. Most responses were received for PE activities in research, discovery and early development, and in preclinical and clinical phase 1–3 trials. Activities rated to be particularly relevant in these phases included the use of patient experience to design research methodology, PE in trial design and operations, and PE in the development of outcome measures . Consequently, and following further prioritization by WG contributors, three WGs focused their efforts on co-production of how-to guides for these PE activities (Table 1). Other WGs focused on PE activities in the regulatory phase, post-launch phase, and the co-creation of plain language summaries (not described in this paper). The public consultation also showed that the greatest number of priority activities were taking place in clinical phase 1–3 trials. Based on member experience and interest, WG2 focused on two priority activities: PE in COA measurement (WG2A), and PE in clinical trial protocol design (WG2B).
Co-creation contributor network
A total of 103 individual contributors from 38 organizations were organized into WGs and workstreams. Among all the contributors, approximately a third (31 of 103 contributors; 30.1%) were patients, patient organization representatives, or patient advocates. Of these 31 contributors, seven were people with lived experience and were also members of patient organizations. Contributors represented eight different health stakeholder groups (Fig. 2) across 14 countries.
The composition of WG1, WG2A, and WG2B is summarized in Table 1 (also refer to Supplementary Material, Table S1) and included core team contributors, as well as reviewers (N = 75). Reviewers for each WG were drawn from the contributors network and included people with lived experience. Each WG comprised a range of stakeholders with PE experience relevant to the specific how-to guide or workstream.
How-to guide co-production, review, and validation
How-to guides were co-produced in parallel following a similar process (Fig. 1) and were reviewed and refined at several milestones (summarized in Table 2). Currently two how-to guides are in public consultation.
How-to guides: format and structure
The how-to guides have a consistent format and structure that promotes user familiarity and ease of navigation. This is to facilitate the use of as many guides as relevant for any PE initiative and across the entire medicines development continuum. In general, each how-to guide begins with a descriptive overview to provide the user with background and context and a high-level understanding of where the guide fits in the PE landscape. This is followed by a brief description of the rationale and scope of the guide, including for whom it is intended and how it can be used. The majority of each document focuses on providing guidance and relevant examples specific to that activity and with the level of detail and hands-on descriptions required for the implementation of PE. Most guides also include annexes and links to relevant resources and tools, as well as a glossary or terminology section and a reference list of key publications.
How-to guide for PE in the early discovery and preclinical phases
The how-to guide for PE in the early discovery and preclinical phases of medicines development focuses on practical elements and guidance along each step of the PE journey through the early discovery and preclinical phases. It contains four main steps (summarized in Table 3).The section “Preparations for setting up partnership and collaboration” describes considerations for patients and patient groups (such as managing expectations around the length of time that preclinical research takes and the potential need for prioritization of research questions) and for both patients and research teams (such as resources and time required and other logistics, preparations and practicalities that are prerequisite for in-person meetings). There is also guidance around general points to consider for patients and research teams that reflects PE quality criteria , such as defining collaborations and agreement of common goals and achieving clarity on roles and responsibilities. The first section aligns across all how-to guides because it focuses on the importance of partnership, which is relevant to all PE activities in medicines development.
The section “Understanding the condition profile and therapy area” focuses on giving researchers and scientists real-life patient perspectives of the condition under study and provides practical advice for defining collaboration goals; identifying potential patient partners; selecting and inviting patients to collaborate; helping patients learn about preclinical research; developing questions with patients to capture patient experiences; gathering patient input through forums and other methods; gap analysis; and priority setting. The section “Developing a research methodology” describes preparations specific to, as well as key activities relevant to, this stage, including possible topics for discussion. The section “Developing the target product/value profile” describes the expected characteristics of a potential product and the related desired value to be delivered to patients. It also explains how to involve patients in developing a relevant target product/value profile that contains their opinions, needs, and preferences, and also provides practical examples of questions that may facilitate co-production.
How-to guide for PE in COA strategy development
The how-to guide for PE in COA strategy development describes a rational stepwise approach for achieving PE in this specific activity (summarized in Table 4). The first step, “Preparations for setting up partnership and collaboration,” incorporates guidance on general considerations, as well as those for the patient community and for medicine developers when establishing effective relationships. In fact, it draws widely on the PE quality guidance . The other six steps follow a uniform structure and have common elements. First is a description of the step and then guidance on how to engage (methodology). This includes qualitative (such as patient/carer interviews, focus groups, and advisory board meetings) and quantitative approaches (such as patient and carer surveys or questionnaires), as well as mixed method research (a combination of qualitative and quantitative approaches). The next elements cover who is engaged (e.g., individual patients, carers, patient experts), what information is to be provided (e.g., disease-specific input; input on feasibility for clinical trial participants to complete the COA as described in clinical trial protocols; feedback on existing COAs). Also covered is when in the drug development process (e.g., preclinical development, clinical development, regulatory submission, and post-launch activities) these pursuits should be undertaken.
How-to guide for PE in clinical trial protocol design
The how-to guide for PE in clinical trial protocol design provides support to all contributors in the design and implementation of a clinical trial protocol with patient partners and is organized into four steps (Table 5). Consistent with other how-to guides, the first step of the guide is “Preparation for partnership and patient engagement in clinical development,” followed by “Building a partnership,” which includes an end-of-section checklist to aid implementation. Step 3 is “PE in the Clinical Trial Protocol Design,” which has practical recommendations for the collection and analysis of patient insights and, importantly, for providing feedback from patients. It also provides a breakdown of the typical elements of a clinical trial protocol, along with descriptions and examples of relevant questions that can be posed to patient partners and suggests where patients can contribute to protocol design. Step 4 focuses on the feedback and follow-up that should be incorporated alongside the dissemination of results or communication about the project externally. This step aims to support and maintain relationships with partners and contributors after the project formally ends, enhancing future collaborations and increasing the efficiency and impact of PE activities.
The increasing maturity of the PE landscape in medicines development has led to an increasing number of efforts and initiatives to achieve meaningful PE. As a result of this expansion, a need has been identified [16, 43] to draw on existing good practices and documented examples to provide clear guidance on the practice of PE for all stakeholders. There is also a need to provide in-depth and nuanced guidance for specific high-priority PE activities to drive and support practical implementation of PE in medicines development. Crucially, achieving this level of detailed guidance requires input and insights from individual stakeholders with direct experience of PE in these priority activities.
The how-to guides described are novel in several respects. First, they were developed by an international and collaborative set of multi-stakeholder groups. This network included more than 100 individuals from almost 60 organizations, representing a wide range of stakeholder groups across 14 countries. Individuals in the WGs offered diverse and relevant experience and skills required to co-create actionable tools for PE. WG contributors came from different backgrounds, had different levels of experience or maturity in PE (at the individual and/or organizational level), and represented a wide diversity of different perspectives. These characteristics helped to ensure that WG outputs reflect broad perspectives and are relevant across multiple audiences. In addition, the consultation and validation process addressed a mix of audiences and also provided several opportunities to gather wider perspectives along the co-creation journey and not just at one timepoint in the how-to guide co-production. This ensured that each draft how-to guide received the necessary validation to move to the next steps. It also ensured the expansion and diversification of ideas and concepts that could be incorporated into the documents in a coherent and efficient way.
Second, the guides offer a widely applicable framework for engaging patients that is supported by real-life examples of PE in action. They are interconnected and aligned with the phases of the medicines development continuum, providing a seamless set of instructions to involve patients along the entire pathway in the research, development, and delivery of medicines. Thus, the guides are comprehensive, offering information in one set of documents spanning all phases of medicine development. Third, and importantly, each how-to guide is structured in a format that is intuitively organized, consistent, and reproducible; thus, familiarity with one tool is easily translated to another. This feature is expected to facilitate the use of these guides along the medicines development continuum.
Finally, the how-to guides systematically provide an accessible hub of complementary resources that are relevant to the specific activity, such as other guidance, examples of best practice, and key publications. By virtue of these attributes, these guides are expected to advance PE in medicines development by virtue of their content (as well as by facilitating adoption and implementation). This will increase awareness and the education of PE stakeholders.
A public, online, survey-based consultation on each draft how-to guide is underway to gain input from a broader group of stakeholders to capture diverse regional and cultural perspectives and across different levels of PE experience. Respondents are asked general questions about the accessibility and relevance of the how-to guide, in addition to more in-depth questions that focus on content specific to each guide. Public consultation on the guides is being invited across stakeholder groups through PFMD and WG networks and through the PFMD website . There are also accompanying social media, general media, and advertising campaigns to extend the reach and exposure of the consultation. Responses and feedback from the public consultation will be collated, reviewed, and used to refine the how-to guides.
The finalized how-to guides will be made freely available through PFMD’s PEM Suite and shared widely to a large panel of audiences in different settings, ensuring access to diverse patient populations. Deliverables from ongoing projects in other PFMD WGs will also be available in the PEM Suite. These will include resources for PE in regulatory activities, in the post-launch phase, and in the PE training and education repository. There is also a how-to guide about involving patient partners as co-authors in the development and dissemination of PLSs in peer-reviewed publications . The PEM Suite also houses PE Quality Guidance which introduces seven quality criteria to assess PE practices – criteria that are at the core of meaningful PE (https://pemsuite.org/peqg/). The PE Quality Guidance can be used to plan new PE projects or to assess ongoing or completed projects and complements the how-to guides.
In addition to publications and communication in conferences, the intention is to organize virtual educational sessions for organizations and individuals to explore the how-to guides and other WG resources with the contributors who co-created these tools. We encourage those active in PE to pilot the guides and provide feedback that can be used to further refine and improve the guides to deliver meaningful and impactful PE across the medicines continuum. We acknowledge that the guides will not solve all the challenges to implementation of PE but hope that they will help to overcome some key barriers and help to make PE in drug development more consistent.
We have described the methodology for developing the attributes of a set of how-to guides for incorporating PE into medicines development that can be used by all stakeholders. Co-created guides developed by three PFMD WGs cover PE in early discovery and preclinical phases, COA development, and clinical trial protocol design. The how-to guides form a comprehensive series of actionable and stepwise guides that build from and integrate the PE quality criteria across the medicines continuum. Implementation of these guides should advance the field of PE in bringing new medicines to the market and ultimately benefiting patients.
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We thank all participants and Core Team Contributors in each Working Group (Supplementary Table S1). Medical writing support was provided by Ify Sargeant of Twist Medical and funded by Patient Focused Medicines Development.
Workshops and logistics were organized by Patient Focused Medicines Development. Working Group contributors and participants did not receive payment for their contribution to development of the manuscript. A document describing the governance structure of Patient Focused Medicines Development (including funding, membership and the decision-making process of the organization) is available at: https://patientfocusedmedicine.org/wp-content/uploads/2017/05/PFMD-Governance-with-annexes-.pdf.
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Feldman, D., Kruger, P., Delbecque, L. et al. Co-creation of practical “how-to guides” for patient engagement in key phases of medicines development—from theory to implementation. Res Involv Engagem 7, 57 (2021). https://doi.org/10.1186/s40900-021-00294-x
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